- Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
- Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
- Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.
We are looking for a Voice Engineer with experience in Cisco Unified Communications Manager (CUCM), Microsoft Teams Phone and Cisco Webex cloud-connected calling solutions. The role supports regional voice architecture, engineering and project delivery.
Key Responsibilities
- Design, deploy and support Cisco CUCM, Microsoft Teams Phone/Direct Routing and Cisco Webex solutions.
- Configure SBC connectivity, SIP routing, PSTN integration and voice routing policies.
- Integrate voice platforms with IPC Unigy, Avaya PBX, NICE Recording and video solutions.
- Troubleshoot complex voice and telephony issues.
- Provide technical guidance on voice architecture, design and implementation.
- Work with internal teams, project managers and external vendors to deliver voice projects.
- Ensure solutions meet business, technical and compliance requirements.
Requirements
- 5-7 years of IT experience, ideally within financial services.
- Strong Cisco voice/UC experience, particularly CUCM.
- Working knowledge of Microsoft Teams Phone and Direct Routing.
- Working knowledge of Cisco Webex cloud-connected solutions.
- Experience with SIP, SBCs, PSTN integration and enterprise telephony.
- Knowledge of IPC Unigy, Avaya and NICE Recording would be advantageous.
- Experience with trading floor and telecommunications environments is preferred.
- Strong communication, stakeholder management and troubleshooting skills.
- IT degree, relevant certifications or equivalent experience preferred.
We regret to inform that only shortlisted candidates will be notified.
EA Registration No: R25150511 , LIM JING KAI, RUSSELL Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
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