Overview of the Role

• The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audit, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.

Qualifications

• 5-7 years of client management, implementation/ project management experience is good to have.
• In-depth knowledge and experience with cash/trade products and business processes is an advantage.
• Strong influencing skills to manage virtual teams.
• Expert knowledge of MS Office products, including MS Project.
• Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
• Mandarin, Cantonese and Japanese language proficiency is an advantage.

Education

• Bachelor's/University degree or equivalent experience
• Masters degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Project and Program Management
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Job Family:
Program Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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