People Operations Manager

Department: Human Resources

Employment Type: Permanent - Full Time

Location: London, UK

Description

Reporting to the Head of Reward, our People Operations Manager will guide our offshore People Operations team and drive operational excellence across the entire employee lifecycle. Your primary focus will be optimising core HR processes, championing continuous system enhancements, and delivering a seamless, high-touch employee experience. Alongside steering daily operations and monthly payroll activity, you will oversee our employee benefits provision which includes managing key vendor partnerships, supporting regular market benchmarking, and ensuring our package is administered effectively. In this dynamic role, no two days will be the same as you play a central part in shaping how colleagues interact with and experience the Convex People Team.

Some of the key tasks may include:

HR Operations, Governance & Systems:

• Provide operational oversight for the offshore EXL team, actively allocating workloads, steering day-to-day priorities, and ensuring rigorous performance standards across all geographies.
• Monitor and uphold HR data compliance, ensuring continuous adherence to GDPR regulations and data privacy standards across all records.
• Leverage HR data and Management Information (MI) to generate actionable insights that directly inform the People agenda and executive decision-making.
• Partner with outsourced providers to resolve operational challenges, actively monitoring SLAs and KPIs to secure high-quality service delivery and commercial value for money.
• Oversee and govern all audit actions for the People team, driving remediation efforts to ensure the prompt and thorough closure of all findings.
• Support broader operational resilience priorities, including the coordination, monitoring, and execution of business continuity plans alongside ad hoc governance projects.
• Direct the annual HR budget planning cycle, coordinating resource allocation and financial forecasting across the department.
• Lead the People team in upholding strict SOX compliance, embedding robust internal controls and audit readiness across all HR workstreams.
• Act as the primary system administrator for our HRIS (Oracle), championing data integrity, optimising system functionality, and establishing best practices for data management.

Benefits:

• Lead benefits processes and annual renewals.
• Assist with general employee queries and general benefits administration (pension, PMI, life assurance, benefits).
• Continuously review benefit offering and ensure we are providing competitive, market-leading benefits to Convexians.
• Responsible for ownership and coordination of benefits data audits.
• Manage the annual flexible benefits enrolment window.

Payroll and tax reporting:

• Manage end to end monthly payroll processes across various territories in partnership with offshore HR Operations team.
• Maintain and uphold established SOX-compliant processes and audit standards across all HR operations while identifying opportunities to increase efficiency.

Skills Knowledge and Expertise

• Several years in a similar role, experience with employee benefits is advantageous
• Experience in managing HRIS platforms (our chosen platform is currently Oracle HR) and generally technology savvy.
• Highly collaborative with the ability to partner across Convex for project based work and to clearly communicate with employees on benefits related topics.
• Robust analytical capabilities to solve complex problems and may have experience in automating operational activity, reporting and analysis all while maintaining strong attention to detail.
• Excellent oral and written communication skills
• Culturally astute and able to collaborate well with the offshore teams.
• Integrity and ability to handle highly confidential information.
• Excellent organisational skills and demonstrated ability to prioritise work activity
• Ability to problem solve using sound and accurate judgement.

Benefits

• Competitive Salary
• 30 days Annual Leave
• Birthday Leave
• 10% Employer Pension Contribution
• Private Health Insurance Medical Cover
• Group Income Protection
• Life Assurance Cover
• Enhanced Parental Leave
• Annual Health Check
• 3 days of Volunteer Leave each year
• GBP 1,300 to spend on learning & wellbeing
• Give as You Earn
• Cycle to Work
• Season Ticket Loan