Senior Manager - Major Complex Loss




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Home United Kingdom




Reporting To: James Miller




Description




Division: Davies Property Claims


Department: MCL


Location: Home Based- To Cover South East UK, Home Counties M25


About the Role



As a Senior Manager within our Major & Complex Loss (MCL) team, you'll be at the forefront of handling some of the most challenging and high-value property claims in the industry. From High Net Worth portfolios to major domestic and commercial losses-including subsidence and escape of oil-you'll bring expertise, leadership, and exceptional client service to every case.



This is a role for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes. You'll be a trusted representative of Davies, working closely with prestigious clients, brokers, and policyholders while helping shape the future of our MCL offering.




What will your day look like:



Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism

Meeting and exceeding the demanding service standards of our MCL clients

Driving progress on all cases, ensuring timely, accurate, and high-quality outcomes

Applying and championing company systems, processes, and best practices

Tailoring your approach to meet the unique needs of individual clients

Producing clear, insightful, and technically robust reports and correspondence

Building strong, trusted relationships with clients, brokers, and stakeholders

Communicating proactively with all parties to keep cases moving smoothly

Working collaboratively within a high-performing team to deliver exceptional results

Supporting business development by strengthening existing relationships and identifying new opportunities

Leveraging the wider Davies Group to enhance the policyholder experience

Participating in a 1-in-3 on-call rota for out-of-hours support for a key client



#INDUKI




Knowledge and Abilities:



Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses

Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications

Outstanding interpersonal and communication skills

A calm, dependable, and persistent approach-especially under pressure

A flexible mindset and the ability to adapt to shifting priorities

A track record of delivering high-quality technical work in a fast-paced environment

A full, clean driving licence



You'll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impact-professionally, commercially, and personally.




Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Life assurance: x4


• Refer a Friend


• Cycle to Work Scheme


• Lease car salary sacrifice


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of UK retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan