Join us as a Customer Service Officer

• This is an exciting opportunity to learn new skills and develop your banking knowledge in an inclusive, fast paced and engaging environment
• You'll strive to deliver an outstanding customer experience while handling an array of calls with care and attention
• With comprehensive training and the opportunity to achieve internal accreditations, you'll be encouraged and supported to explore your potential at Coutts
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As a Customer Service Officer at Coutts, you'll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.

Day-to-day, you'll be:

• Taking real ownership of each enquiry
• Updating databases with accurate customer data
• Making sure that complaints and complex issues are documented
• Keeping up to date with regulatory requirements

The skills you'll need

To thrive in this role, you'll need a background in customer service and experience of providing exceptional service either face to face or over the phone.

You'll also demonstrate:

• Great communication skills
• A genuine desire to learn new skills
• Basic IT skills and proficiency in Microsoft apps

How we'll reward you

You'll join us on a competitive salary starting at £32,625, pro rata for the hours you work.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

What else you need to know

Your working pattern You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8am and 8pm, Monday to Sunday, and will include some bank holidays.

Your work life balance As soon as you're up to speed and settled in your new role, we'll send you any kit you need to set yourself up for working from home. You'll work mainly from home with a requirement to work in the office a minimum of one day per week learning and connecting with your colleagues.

Your learning journey Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support that will open the door to further career opportunities too.