BI Analyst




Department: Global Security Services




Employment Type: Permanent - Full Time




Location: US - Texas




Reporting To: Jeff Destine




Description



We are seeking a detail-oriented Business Intelligence Analyst to turn operational, security, and business data into clear, actionable insights. You will build dashboards, reports, and analyses that help leadership, operations, and client-facing teams improve service delivery, measure performance, identify trends, and support data-driven decisions across our managed detection & response (MDR), advisory, and incident response offerings.




About the role

• Design, develop, and maintain interactive dashboards and reports (primarily using Power BI or similar tools) that track key operational and business metrics (e.g., ticket volume/resolution times, threat detection rates, client health scores, SLA performance, revenue/utilization, incident trends).


• Gather, clean, model, and analyze data from multiple sources (SIEM platforms, ticketing systems, CRM, finance tools, threat intelligence feeds, and internal databases).


• Collaborate with operations, security engineering, sales, and leadership to define KPIs, requirements, and reporting needs.


• Perform root-cause and trend analysis on security events, client performance, and internal processes to surface opportunities for improvement.


• Automate recurring reports and data pipelines where possible to reduce manual effort.


• Present findings and recommendations clearly to both technical and non-technical stakeholders.


• Support ad-hoc analysis requests and help drive a stronger data-informed culture across the company.


• Ensure data quality, documentation, and basic data governance practices.

• 2-5+ years of experience in a Business Intelligence, Data Analyst, or similar role (cybersecurity, MSSP, managed services, or SaaS experience is a strong plus).


• Strong proficiency with Power BI (or Tableau/Looker) - including data modeling, DAX, visualizations, and publishing.


• Solid SQL skills and experience working with relational databases and data warehouses.


• Experience with data cleaning, ETL concepts, and working with imperfect real-world data sources.


• Ability to translate business questions into analytical approaches and communicate insights effectively.


• Strong attention to detail and problem-solving skills.


• Bachelor's degree in Business, Information Systems, Computer Science, Statistics, or a related field (or equivalent practical experience).

• Familiarity with cybersecurity concepts, SIEM tools, MDR platforms, or security operations metrics.


• Experience with Python or R for advanced analysis.


• Knowledge of cloud data platforms (Azure, AWS, or GCP).


• Experience in a professional services, MSP, or regulated-industry environment.


• Understanding of basic statistics and data storytelling techniques.

• Competitive salary and benefits package.


• Opportunity to work with a high-impact cybersecurity team protecting businesses globally.


• Collaborative environment with room to shape reporting and analytics practices.


• Professional development support.