Responsibilities

JOB SUMMARY / INTRODUCTION

Responsible for the end-to-end management, growth, profitability, and customer proposition of the Bank's Personal Loan and Auto Loan portfolios. The role drives product strategy, pricing, portfolio performance, customer acquisition, digital enablement, and market competitiveness while ensuring compliance with regulatory and risk frameworks.

KEY RESPONSIBILITIES

• Manage the lifecycle of Personal Loan and Auto Loan products, including product design, pricing, campaigns, enhancements, and profitability.
• Develop and execute strategies to achieve portfolio growth, revenue, market share, and customer acquisition targets.
• Monitor product performance, portfolio quality, customer trends, and competitive market developments, recommending enhancements where required.
• Lead pricing reviews and business cases for rate changes, promotional campaigns, and product propositions.
• Manage Auto Loan dealer relationships and distribution partnerships to drive sales and improve customer reach.
• Collaborate with Digital, Risk, Operations, Technology, Finance, Compliance, and Sales teams to deliver product initiatives and improve customer journeys.
• Drive digitization initiatives across loan origination and servicing processes to improve turnaround times and customer experience.
• Track and report product KPIs, including volumes, balances, yield, revenue, portfolio quality, conversion rates, and customer satisfaction metrics.
• Ensure products remain compliant with regulatory requirements and internal policies.
• Identify new opportunities for product innovation, cross-selling, and process optimization.

Key Performance Indicators (KPIs)

• Personal Loan portfolio growth
• Auto Loan portfolio growth
• Revenue and profitability targets
• Market share and customer acquisition
• Portfolio quality and delinquency metrics
• Digital adoption and straight-through processing rates
• Customer satisfaction and turnaround times
• Successful delivery of product initiatives and campaigns

REQUIREMENTS / QUALIFICATIONS

Essential

Minimum Qualification

• Master's degree in business management - Marketing & Finance

Minimum Experience

• 10+ years of relevant experience in the banking sector

Other Essential Requirements

• Strong focus on turning insight into compelling reasons to believe to drive the customer-focused agenda.
• Advanced reasoning and problem-solving skills.
• Strong technical knowledge of Personal Banking products and business model.
• Excellent communication skills with a high degree of personal integrity who can deliver the desired results under pressure.

About Us

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.