On Going Due Diligence - Team Leader - Temporary (Outsource)

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Posted over 1 year ago Permanent Competitive

Job Description

Role: ODD Team Leader - BBD
Location: Sharjah

Role Purpose:

Monitor and ensure that team is achieving their targets, proper reporting to the senior management regarding the progress.

Key Accountabilities of the role

Monitor team performance and quality of work on weekly basis through checking team errors and work on reducing the discrepancy/rejection %.
Handle the emails received from the call center & CRU Department.
Handle the complains that are received & make sure to resolve within the agreed TAT.
Prepare the Team & RM Daily progress Report.
Share Data related to the ODD cases to the senior management regarding the progress.
Arrange to reactivate the AC Services in case of Completed ODD Cases.
Update the new cases in the Master & Team/RM sheets weekly basis, along with the updated columns that will shared by MIS team.
Update the data received by MIS on monthly basis.
Handling the services Blocking process.
Handling the excluding Exercise.
Handling the exemption process.
Handling the exit relation process.
Handling the service email as per scheduled timing.
Ensure to submit the assigned tasks with high quality of work.
Ensure to submit tasks with the agreed TAT.
Any other task assigned by leader or deputy to be handled with high dedication.

Specialist Skills / Technical Knowledge Required for this role:

Good knowledge of Products & services
Good knowledge of Service Policies & Procedures
Fair Knowledge of banking practices, regulations & risks
Good Knowledge of Anti-Money laundering regulations issued by regulatory authorities
Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
Computer skills
Excellent Communication Skills

Job ID 300002293604505

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