Pre Litigation File Handler




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Bolton




Description



The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.



The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI's and SLA's are met. This role would be ideal for a candidate who is looking for experience running their own caseload.




Key Responsibilities

• Maintain a caseload of approximately 250 files.


• Completion of Tracker Strategy document.


• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files


• Companies Searches and ELTO Searches.


• Director searches and letters.


• Instructions to investigators.


• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.


• General admin including diarising dates for Protocol expiry


• Escalation of files to Team Leader for review when key milestones triggered


• Updating database on Tracker


• Policy queries to client for insured.


• Requesting documents from Insurer.


• Request and review OH & Personnel records from insured.


• Review medical, engineering evidence and witness evidence.


• File Closure


• Notifying brokers and co-defendants of closure


• General admin- diary dates


• Undertake ad hoc duties to support the team as required


• To ensure compliance with the SRA Standards & Regulations


• Adhere to the Keoghs Value

35 hours per week

Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Keoghs, Parkland, Bolton.




Skills, Knowledge & Expertise



The successful applicant should have the following skills:

Desirable:

• Awareness and understanding of file handing processes for disease claims.


• Technical knowledge of NIHL &/or HAVS claims.


• Basic understanding of all stages of the pre litigation process for disease claims

Essential:

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.


• Ability to use own initiative, self-organise and self-prioritise


• Good listening and communication skills


• Ability to self-organise and self-prioritise


• Ability to work under pressure and to target


• GCSE grade A-C in English and Math

Job Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death In Service - after 1 years' service


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

*after successfully completing probation