About the role

Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As an Assistant Customer Due Diligence - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also be undertaking operational tasks to support the Branch in achieving its business strategies and objectives. This is a full time permanent position.

Key responsibilities

• Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers
• Implement Business & Commercial strategy and fulfil all targets set out by the Bank
• Assist with the on-going Customer Due Diligence (CDD) review
• Process new account applications, closure of accounts and change of customer information
• Maintain customer relationships and cross-sell relevant products and services
• Market and promote the Bank's products in the target local business and commercial markets
• Support the team with MI reporting and KPI tracking related work
• Ensure all activities meeting the Bank's internal policies, procedures, and other regulatory and mandatory requirements at all times
• Act as coordinator for projects with 2nd and 3rd line of defence
• To undertake ad-hoc tasks when required

Requirements

• Degree educated in Finance, Economics or Accounting
• Proven track record in similar business stream
• Experience in Banking is preferred
• Knowledge of Retail Banking products and processes is preferred
• Good problem solving skills
• Good marketing or sales skills
• Excellent English and Mandarin communication skills
• Team player
• Attention to detail

Working here

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Learning and Development

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
• regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
• exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
• developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme

• encouraging a "growth" personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
• embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to "future-proof" your career
• promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions

Benefits

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:

Private
Healthcare

Pension

Employee Assistance Programme

Complimentary
Lunch

Cycle to
work scheme

Retail
Discounts

Meet our People

Celine Luo
Assistant Vice President, Financial Crime and Compliance

Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.

Daniel Shulakov
Senior Associate,
Credit Management

I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.

Rita Cobbold
Vice President - Head of Customer Due Diligence, CFU Middle Office

I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank's commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.

Ashley Watson
AVP - Security Operations & Risk Manager, General Administration

Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank's operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.