Professional Indemnity Claims Handler,Liverpool, Hybrid Working



Are you a Claims Handler with experience gained in handling UK commercial claims ideally with exposure to and knowledge of Professional Indemnity ?



Are you able to build strong, lasting relationships with clients and secure them the best possible claims outcomes? If so, then we might have the perfect opportunity for you working on hybrid basis with an office base in Liverpool.




Aon is in the business of better decisions



At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.




About the role



As a PI Claims Handler , you will be responsible for managing a portfolio of claims on behalf of your allocation of clients. Yours will be a key role in ensuring all claims progress without delay and to the optimum conclusion. Responsibilities will include:

• Ensuring prompt intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting client through any required disclosure or data gathering


• Co-ordinating claims from FNOL to settlement, advocating on behalf of your client and ensuring their interests are protected throughout.


• Providing expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.


• Establishing and maintaining relationships with key client contacts


• Liaising with insurers, loss adjusters and other stakeholders including internal servicing contacts


• Accurate management of electronic claim files, processing all correspondence and diaries within SLA


• Where required, attend claims review meetings, and produce up to date reports containing current claims experience

How this opportunity is different



Unlike many claims handling roles, this position places you at the heart of complex Professional Indemnity claims, where your technical expertise, negotiation skills and client advocacy can make a genuine difference to the outcome. You'll work closely with a diverse portfolio of clients, acting as a trusted adviser throughout the claims journey, while benefiting from the support, development opportunities and market-leading reputation that come with being part of Griffiths and Armour/ Aon. This is a role where your expertise is valued, your relationships matter, and your impact is felt every day.




Skills and experience that will lead to success

• Experience of handling UK Commercial Insurance Claims ideally with knowledge of Professional Indemnity and/or Liability


• Ability to work in a fast-paced environment, displaying flexibility and adaptability yet able to work in a structured manner.


• Strong organisational skills


• Outstanding interpersonal skills.


• Excellent negotiation skills.

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