Claims Business Analyst

Croydon | Hybrid Working (3 days office initially, reducing to 2)

Permanent | Good Salary + Generous Annual Bonus + Excellent Benefits

Shape the Future of Operational Analytics at Markel !

Are you passionate about transforming data into meaningful business insight?

Do you enjoy challenging the status quo, identifying opportunities for improvement and influencing business decisions through robust analysis?

At Markel, we're looking for a talented Claims Business Analyst to join our evolving Customer Solutions Operations team. This is more than a reporting role. It's an opportunity to help shape the future of how we use data, governance and operational insight across Claims and Legal Services.

As part of a team undergoing exciting transformation, you'll work closely with operational leaders, Claims specialists and key stakeholders across the business, providing the analysis, assurance and recommendations that drive better decision-making and improved customer outcomes.

Why This Role?

This position offers the chance to:

• Influence the development of a growing operational analytics function
• Help redefine reporting, governance and assurance processes
• Work across Claims, Legal Services, Operations and IT
• Turn complex data into meaningful business insight
• Present findings directly to key partners and senior leaders
• Drive continuous improvement rather than simply maintain existing processes
• Play a visible role in shaping future operational performance
• If you're someone who enjoys asking "why?", spotting trends others miss, and recommending smarter ways of working, we'd love to hear from you.

What You'll Be Doing:

Data Analysis & Business Insight

• Analyse large volumes of operational and claims data
• Produce insightful management information and performance reporting
• Identify trends, risks, root causes and opportunities for improvement
• Translate complex datasets into clear, actionable business recommendations
• Support the evolution of reporting frameworks and analytical capabilities

Audit, Assurance & Governance

• Conduct operational audits and quality reviews across Claims and Legal Services
• Evaluate performance based on agreed standards and controls
• Produce governance reports and assurance packs
• Monitor corrective actions and improvement initiatives
• Present findings and recommendations to partners

Peer Review & Quality Management

• Manage and coordinate the peer review programme
• Monitor review completion, quality standards and outcomes
• Analyse findings and identify performance trends
• Act as the go-to point of contact for peer review processes and queries

Continuous Improvement

• Challenge existing ways of working
• Recommend efficiencies and process enhancements
• Support operational improvement initiatives
• Contribute to future reporting, automation and Power BI development opportunities
• Help build a more collaborative and innovative analytics function

What We're Looking For:

Essential

• Experience within Business Analysis, Operational Controls, Audit, Quality Assurance or similar analytical roles
• Strong analytical and problem-solving capability
• Advanced Microsoft Excel skills including:
  
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Complex formulas
  • Data manipulation and reporting
• Experience producing management information and KPI reporting
• Ability to interpret data and communicate insights clearly
• Strong stakeholder management and presentation skills
• Excellent attention to detail
• Ability to work independently and take ownership of deliverables

Highly Desirable

• Insurance, Claims or Legal Services experience
• Financial Services or another regulated environment
• VBA, Macros or reporting automation experience
• Experience presenting findings within governance forums
• Exposure to operational performance, audit or assurance activities

The Person:

We're looking for someone who:

• Is naturally curious and enjoys exploring data
• Thinks commercially and challenges constructively
• Doesn't wait to be told what to do
• Can confidently present findings and recommendations
• Enjoys building relationships across multiple business areas
• Wants to influence change and improve how things are done

What You'll Receive:

• Good starting salary & generous annual bonus

• Hybrid Working
• 25 Days Holiday plus Bank Holidays
• Buy and Sell Holiday Scheme
• Private Medical Insurance
• Dental Cover
• Life Assurance
• Income Protection
• Travel Insurance
• Excellent Pension Scheme
• Season Ticket Loan
• Comprehensive Flexible Benefits Package

About Markel:

At Markel, we're a people-first organisation built on strong relationships, specialist expertise and a commitment to doing what's right for our customers.

We believe diverse perspectives make us stronger and welcome applications from individuals of all backgrounds. If you're excited about this opportunity but don't meet every requirement, we'd still encourage you to apply.

Ready to make an impact? Apply today and help shape the future of operational insight at Markel.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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