About the Role

Credit Hire Claims Handler
Birmingham
Hybrid
Permanent
About HF
People. Not just lawyers.

We're not your typical law firm. We're people with a passion for helping our clients and each other achieve the best possible outcomes. We are leading legal advisers to the insurance and commercial sectors across the UK & Ireland, known for our innovation, client focus, and long-lasting relationships.

We do things differently, with a forward-thinking approach built around our clients' needs, supported by cutting-edge technology and a culture built around people from a wide range of backgrounds who are taking an equally wide range of routes to building their careers.

About the Team

The HF Credit Hire department is led by three Partners who are experts in their field, overseeing a growing team of approximately 50 Credit Hire Specialists based across our Manchester, London and Cardiff offices.

The department is at the forefront of strategic litigation in this area, having secured successful outcomes in a number of leading cases. As the market has evolved, the team has developed strong capabilities in credit hire, credit repair, recovery, storage, fraud and wider claims strategies.

Our team prides itself on delivering excellent results and solutions-focused service for our clients within an engaging and supportive environment. We encourage involvement in a range of firm-wide initiatives focused on wellbeing, personal development, charity and client engagement.

What You'll Be Doing

As a Credit Hire Claims Handler, you will manage a caseload of pre-litigated delegated authority credit hire claims, investigating the legitimacy of claims, identifying potential fraud indicators and supporting insurer clients in achieving the best possible outcomes.

You'll work within a collaborative and forward-thinking team environment, gaining exposure to high-value claims of up to £100,000 and opportunities for continued career development.

You will be responsible for:

• Managing a caseload of pre-litigated credit hire claims.
• Investigating claims to identify fraud indicators and assess claim validity.
• Liaising with credit hire companies, insurer clients and other stakeholders.
• Contributing to claims strategy and client engagement activities.
• Maintaining accurate records, case management systems and updates.
• Working collaboratively with colleagues and supporting departmental initiatives.
• Supporting HF's values through participation in wellbeing, charity and engagement activities.

What Do I Need?

We're keen to hear from candidates who have experience within insurance, a credit hire company, or a credit hire law firm and who are looking to develop their career within a specialist credit hire team.

Ideally, you'll have:

• Experience handling delegated authority claims or credit hire claims.
• An understanding of credit hire litigation and fraud detection.
• Knowledge of insurance claims handling processes.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• A proactive and self-motivated approach to work.
• The ability to thrive in a fast-paced and target-driven environment.
• Strong organisational skills and attention to detail.
• A team-oriented mindset with a willingness to contribute to wider team initiatives.

What's in It for You?

Apart from the competitive salary you'd expect, our package of benefits reflects our values of partnership, innovation and being real people. We're committed to creating a dynamic workplace where everyone feels supported, empowered and part of our success.

You'll Enjoy:

• 25 days' annual leave (rising to 30 with service) + Holiday Buy Scheme
• Life Insurance & Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Employee Assistance Programme & Digital GP Services
• Pension Scheme
• Electric Car Scheme
• Enhanced Maternity, Paternity & Adoption Leave
• Hybrid & Flexible Working Options
• Discounted Gym Membership & Employee Discount Hub
• Flu & Eyecare Vouchers and more!

What Next?

If HF sounds like a place where you could belong, we'd love to hear from you. Apply today and become part of a team that values collaboration, innovation and professional development.