The HR Systems Analyst provides functional, operational and reporting support for PeopleConnect (SAP SuccessFactors), helping to ensure the effective delivery, support and continuous improvement of HR system processes, reporting and solutions across the firm.

The role is responsible for managing incidents and requests, delivering HR reporting and data analysis, supporting system changes and releases, maintaining system data and documentation, and working closely with HR stakeholders and colleagues to ensure business requirements are met.

As part of the Global HR Systems Team, you will work with colleagues across multiple countries and time zones, supporting the ongoing development of PeopleConnect. The role offers the opportunity to build your expertise in SAP SuccessFactors, develop your HR reporting and analytical skills, and contribute to improvements that make a practical difference to HR teams and users across the firm.

Key Responsibilities

• Manage and resolve HR system incidents, requests and queries, escalating issues where appropriate.
• Investigate and troubleshoot system issues, identifying effective solutions and supporting system stability.
• Provide support and guidance to HR users and stakeholders on PeopleConnect processes and functionality.
• Maintain system data, structures, configuration and documentation, ensuring accuracy and compliance with governance standards.
• Produce, maintain and analyse reports and dashboards using SAP SuccessFactors, Power BI and other reporting tools.
• Support reporting, data validation and data quality activities to ensure accurate and reliable people data.
• Gather and document business requirements, supporting system enhancements and continuous improvement initiatives.
• Develop and execute testing activities, including test plans, system testing and user acceptance testing.
• Support SAP SuccessFactors releases, system changes and enhancements, ensuring successful implementation and adoption.
• Build effective relationships with stakeholders, HR teams and service providers, contributing to process improvements, knowledge sharing and the ongoing optimisation of PeopleConnect.

What you'll bring

• Experience in HR systems administration and support.
• Understanding of core HR processes, data structures and how technology supports them.
• Experience investigating HR system issues and responding to user queries and support requests.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Strong reporting and data analysis skills, with experience using Excel and other reporting tools to create and maintain reports.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Willingness to develop knowledge and expertise in SAP SuccessFactors and related HR technologies.
• Experience administering or supporting SAP SuccessFactors (desirable)

What's in it for you

We provide comprehensive support for our colleagues' health and wellbeing, including private medical cover, life assurance, critical illness cover, and regular health assessments. In addition, we offer a range of lifestyle benefits designed to help our team live their best lives, such as a cycle to work scheme, access to online GP appointments, discounted gym memberships, and an electric vehicle scheme.

If you require any assistance, please email us at talentacquisitionlondon@twobirds.com

To apply, click on the 'apply' button to submit your details.

Bird & Bird opens up a world of possible for lawyers and professionals everywhere. Working for a leading international law firm like Bird & Bird means working alongside people who are truly collegiate in the way they work with everyone. We work as one global team, with over 70% of work involving people from across the firm. And that's only increasing! It's this common purpose and shared approach that makes for a more productive and collaborative place to work. Your firm. Your future.

If you want to find out more, visit www.twobirds.com

As a disability and neurodiversity inclusive employer we want to ensure that you have a barrier-free recruitment experience at Bird & Bird. If you require any adjustments during the recruitment process, please provide details to your recruitment contact who will be in touch to discuss any details provided and understand more about your individual adjustment needs.