About the Role



The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability. You will also own the end-to-end management of critical enterprise tools.



Because BizOps operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution. You will tackle unstructured, ambiguous problems like a creative science experiment-verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates.




What You Will Do

• Scoping & Scaffolding: Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep.


• Global Program Management: Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams.


• Workflow Optimization & Automation: Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch.


• Data Strategy & Storytelling: Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership.


• Cross-Functional Influence: Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority.


• Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures.

What We're Looking For

• Experience: 5+ years in business operations, program management, or technical project management within a fast-paced tech company.


• Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau).


• BizOps Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation.


• Matrix Diplomat: Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag.


• Education: BA/BS degree or equivalent practical experience


• Proven track record of driving change management alongside complex technical implementations would be a bonus.


• Ideally a background in Product Operations or Business Systems in high-growth environments.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.




Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

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