General information

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 13-Aug-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234573362

Description & Requirements

Role Title: Scrum Master

Division: Claims & Group Functions

Department: Technology

Location: London, Hybrid

Type: Permanent

About the Role

The Liberty International Insurance (LII) technology team is seeking a Scrum Master primarily to support the transformation of our Claims solutions.

Reporting to the Senior Delivery Lead, and working as part of an Agile team, the Scrum Master will support the portfolio, ensuring business needs are understood and met.

About the Department & Team

Led by the Chief Information Officer, delivers innovative solutions and capabilities that leverage our technical expertise, business understanding and partnerships to enable market-leading performance across the organisation.

Global Technology teams collectively deliver innovative solutions and capabilities that leverage our technical expertise and business understanding and partnerships to enable market-leading performance world-wide. The team is made up of Delivery Leads, Scrum Masters, Application Support, Development & Testing expertise who deliver day to day 'Business as Usual' support, enhancements, and new applications. Via strong partnerships, the Portfolio supports the multiple business teams including, but not limited to: Claims, Actuarial, Exposure Management, HR, Finance & Treasury. The Team works closely with other portfolios, US based Global Risk Solutions teams and Central IT Teams including Development, Testing, Change Management and Incident Management. Liberty follow Agile practices globally.

Key Responsibilities
• Working with the Delivery Lead, to support the delivery of claims initiatives which contribute to the strategy and growth priorities
• Coaching the scrum team and organisation on how to use Agile/Scrum practices mentoring staff on the new ways of working as required, and ultimately owning the process to deliver value to business customers
• Supporting, educating and coaching Product Owners, especially on prioritisation, backlog creation, backlog refinement and their role in the Scrum team
• Plan, organise and facilitate the relevant Agile Ceremonies as required e.g. Daily Scrums, Sprint Planning, Sprint Reviews and Retrospective.
• Support the preparation of the 90/30 day events such as quarterly planning and portfolio reviews
• Guiding the team on self-organisation to fill in the intentional gaps left in the Agile/Scrum frameworks
• Ensure agile anti patterns are raised and discouraged
• Support the team in continuous improvement
• Proactive ownership and removal of blockers
• Assess the Scrum Maturity of the team and organisation by coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation
• Removing impediments or guiding the team on how to remove impediments
• Support building a trusting, safe and fun environment where problems can be raised openly with an emphasis on honesty and problem-solving
• Assisting with internal and external communication, improving transparency, and socialising information to the wider team
• Working with other teams to help ensure the new way of working is understood and integrated with other processes/reporting as needed
• Adherence to all relevant regulatory requirements that form part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to Liberty's commitment to placing Customers at the centre of our business and behaving with integrity. Liberty expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience
• Experience in playing the Scrum Master role diligently applying Scrum principles, theory and practices, across multiple Agile teams
• Experience coaching Product Owners
• Leveraging AI to deliver reporting and tangible efficiency gains.
• Proven delivery capability, supported by specific examples
• Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Scrum approach e.g. Velocity and Burndown reporting, Retrospective formats, handling bugs in the Product Backlog
• A clear understanding of the difference between Epics, Features and User Stories
• Knowledge of different Agile approaches: Kanban, Lean etc. and Agile tools e.g. JIRA
• Awareness and experience with widely used Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Applicable knowledge of the development technologies used by Agile development teams
• Excellent communication and mentoring skills
• A relevant certification in Agile e.g. Certified ScrumMaster® or PMI Agile Certified Practitioner

Key Performance Indicators
• Successful implementation of Agile and acceptance both within the team and the wider Digital team
• Business benefit evidenced and accepted by the Delivery Lead, business Product Owners and other stakeholders
• Positive acceptance of new practices within the development team (morale should be neutral/positive)
• Delivery of fully tested and successfully claims initiatives within agreed Sprints
• Producing long term predictability
• Good quality analysis/design documents and up to date Product Backlog
• Smooth transition of changes from development to production
• Compliance with the organisation's control policies and procedures

About Liberty Specialty Markets (GRSI)

Liberty Specialty Markets and Liberty Re-Insurance is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversityand-inclusion