Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

This is a "builder-strategist" role for someone who can bridge strategy and execution in a complex operational environment. You'll sit alongside the Head of Operational Excellence and work directly with Risk Ops leadership, turning operational problems into clear decisions, building the case for structural change, and identifying where AI and automation can step-change how we detect, decide, and respond.

What you will be doing

• Shape the strategic narrative for Risk Ops, synthesising ops data, regulatory shifts, and fraud intelligence into exec-ready views.
• Build the business cases for change, cost-to-serve models, investment sizing, trade-off frameworks, and make scenario-based recommendations on headcount, geography, vendors, and technology.
• Own the AI opportunity roadmap for Risk Ops. Identify where LLMs, autonomous agents, and intelligent automation can reduce manual workflows, improve decision quality, or unlock new capabilities. Evaluate and shape vendor strategy, including build vs. buy.
• Define how AI performance is measured operationally: design the metrics, tracking, and feedback loops that validate whether AI tooling is delivering against service quality and efficiency outcomes.
• Partner with the Data Analytics team to commission and interpret analysis - you define the questions, they build the answers, and together you shape the insight.
• Run the operating rhythm for Risk Ops, leadership meetings, planning cycles, OKR setting, retrospectives, cross-functional syncs.
• Be a force-multiplier for the VP of Risk Operations, surface the critical and keep nothing important falling through.

About you

• 3+ years in strategy, operations, consulting, business operations, or a Chief of Staff role - ideally in fintech, payments, or B2B SaaS.
• Exposure to Risk Operations environments - fraud operations, disputes, or regulatory compliance. Demonstrable experience designing or contributing to operating model decisions: org design, channel strategy, service tiering, or decisioning framework development.
• Genuine curiosity about AI and its applications in risk - you follow developments in LLMs, agents, and ML-driven decisioning, and can translate that into practical business opportunities.
• Strong project and stakeholder management, you run multiple workstreams in parallel, navigate cross-functional tensions, and build trust with senior leaders quickly.
• Strong commercial instinct - you think about risk operations through the lens of unit economics, loss rates, and scalability..
• Analytical fluency: you don't need to write SQL or train models, but you understand how AI systems make decisions, know how to interrogate outputs critically, and can spot when a model is producing nonsense.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it's like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram