Implementation Specialist

i3 Verticals Shreveport, United States

Posted 17 hours ago Permanent Competitive

JOB TITLE: Implementation Specialist - JusticeTech

FLSA STATUS: Exempt

DEPARTMENT: Justice Tech

REPORTS TO: Associate Director of Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Hybrid/Shreveport, LA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand customer's business processes
Confirms environmental requirements and access
Analyzes current state and future state to ensure features and functionality meets scoped requirements
Installs databases and software and configures the solution to meet the customer's needs
Sets up and conducts solution demonstrations
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go-live, and post-go-live
Resolves issues/bugs
Migrates solution to production and performs post-production review
Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition customer solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings
Maintains positive relationships with both internal and external partners
Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience
Excellent communication skills with the ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience
3+ years' experience in a software, training, and implementation environment
1+ years' experience with court projects

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job ID IMPLE002320

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