Digital Business Analyst
Leading bank

About Our Client

My client is a leading bank within the industry.

Job Description

As a Digital Business Analyst, your main responsibilities will include:

Lead the preparation of business requirements to support project delivery.
Support managers in ideation by leveraging customer insights, market research, Design Thinking, and business justification techniques (e.g., customer journey mapping).
Develop and maintain product backlogs, including writing and refining user stories.
Create business epics and detailed user stories with clear and robust acceptance criteria within agreed timelines.
Act as a key contributor in the development and delivery of digital products within assigned business areas.
Ensure digital solutions meet business requirements and are ready for customer release by supporting in-sprint testing, pre-release UAT, and live validation.
Collaborate closely with cross-functional teams including UX Design, Engineering, Solution Architecture, and Quality Assurance throughout the development lifecycle.
Conduct in-depth impact analysis and assess technical feasibility of customer journeys to inform front-end and back-end solution design.
Create and optimize digital content across platforms (Mobile, Internet Banking, Public Website, and Digital Messaging) to enhance user experience.
Continuously improve digital platforms by working closely with business stakeholders, IT teams, and project teams.

The Successful Applicant

A successful Digital Business Analyst should have:

Strong analytical and problem-solving skills with keen attention to detail and the ability to drive tasks to completion.
Ability to quickly understand customer needs, operational considerations, and associated risks.
Minimum of 2 years of experience in requirements management, preferably within digital transformation projects in the banking industry.
Solid understanding of digital products and platforms is highly desirable.
Strong verbal and written communication skills, with the ability to escalate risks, issues, and blockers effectively.
Good knowledge of Design Thinking, customer-centric design, and agile methodologies/frameworks.
Ability to balance risks, effort, and benefits to optimize cost efficiency and customer experience.
Proactive, solution-oriented mindset with a "can-do" attitude and willingness to think creatively to overcome challenges.
Open to learning new technologies and stepping outside of comfort zones.
Familiarity with tools such as JIRA and Confluence, and comfortable using Microsoft Teams for collaboration.
Strong stakeholder management, negotiation, and relationship-building skills to address diverse and sometimes conflicting priorities.

What's on Offer

Opportunity to contribute to impactful digital projects within the financial services industry.
Dynamic work environment based in Kowloon with exposure to industry-leading technology.

This is an excellent opportunity for a motivated Digital Business Analyst to advance their career in the financial services sector. Apply now to join a forward-thinking organization!

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