Assistant /Deputy Branch Operation Manager

Bank Of China (Hong Kong) Limited Hong Kong

Posted 1 day ago Permanent Competitive

Responsibilities:

Supervise and support counter service to ensure service quality and operating properly;
Assist the branch managers to plan, execute and manager the counter services
Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
Handle customer inquiries and complaints to provide quality customer services;
Serve as the communication channel between the branch and other functional units.
Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

Diploma holder or above, with qualification in HKSI preferred
At least 2 years relevant banking experience
Sound knowledge of banking operations and related policies
Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
Ability to handle customer complaints

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here .

Job ID 498915

Please Stay Alert to Potential Scams

We would like to remind you that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

If you receive any suspicious messages claiming to be from us or a hiring company, we urge you not to click on any links and not to reply to the message itself.

Instead, please report the message to our support team at support@efinancialcareers.com.

It is advisable to always verify job offers directly with the hiring company.

More Jobs From Bank Of China (Hong Kong) Limited