Service Engineer - I&S Sales

HWI Nagpur, India

Posted 2 months ago Permanent Competitive

Job Description

Responsibilities:

1. Business Development

Promote and sell shaped refractories such as MgO-C bricks and AMC bricks.
Promote and sell unshaped refractories including basic gunning mass, castables, DVM for tundish, and concreting materials.
Participate in RFQs, technical discussions, and customer trials to support business growth.

2. Application & Performance Monitoring

Monitor refractory performance in steel and hot metal ladles (metal zone, slag zone, bottom).
Oversee applications in EOF/EAF/BOF vessels.
Evaluate tundish working lining performance (DVM, spray mass, castable).
Support torpedo ladle and RH degasser refractory applications.
Conduct post-mortem analysis and implement life improvement initiatives.
Track consumption trends (kg/ton) and recommend optimization strategies.

3. Trial Management & Technical Support

Plan, execute, and monitor refractory trials at customer sites.
Coordinate installation activities including brick lining, gunning, casting, and dry-out processes.
Troubleshoot operational and application issue and provide corrective actions.

4. Customer Relationship & Coordination

Develop and maintain strong relationships with steel melting shop (SMS) operations, refractory maintenance, and procurement teams.
Act as a single point of contact between customers and internal technical/manufacturing teams.
Provide regular technical reports, performance reviews, and feedback to customers.

5. Documentation & Reporting

Prepare detailed trial reports, performance evaluations, and technical presentations.
Maintain data on lining life, refractory consumption, and cost per ton of steel.
Support marketing and sales teams with case studies and technical insights.

Profile/Competencies:

Essential:

Diploma or Graduation in Engineering (preferably Metallurgy / Ceramic / Mechanical).
5-6 years of experience in steel refractory technical sales or application roles.
Strong knowledge of steel melting shop (SMS) refractory practices and failure mechanisms.
Hands-on experience in gunning, casting, and brick lining supervision.
Good understanding of steelmaking processes (Ladle, EOF, EAF/BOF, Tundish, RH, Torpedo).
Ability to analyse refractory wear patterns and recommend solutions.
Strong communication and technical presentation skills.
Proficiency in MS Excel and reporting tools.

Preferred:

Prior on-site experience in integrated steel plants.
Experience in handling customer trials and performance optimization projects.
Exposure to cost optimization and refractory consumption reduction initiatives.
Familiarity with data analysis and reporting systems.

Job ID 300001687131992

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