About Us
MIZUHO BANK IS THE BANKING SUBSIDIARY OF MIZUHO FINANCIAL GROUP, WHICH IS HEADQUARTERED IN TOKYO, JAPAN. MIZUHO FINANCIAL GROUP, INC. IS THE 15TH LARGEST BANK IN THE WORLD, AS MEASURED BY TOTAL ASSETS OF APPROXIMATELY US 2 TRILLION. MIZUHO'S 55,000 EMPLOYEES WORLDWIDE OFFER COMPREHENSIVE FINANCIAL SERVICES TO CLIENTS IN OVER 800 OFFICES THROUGHOUT THE AMERICAS, EMEA, AND ASIA.

MIZUHO BANK SINGAPORE BRANCH HAS AN ESTABLISHED LOCAL PRESENCE WITH OVER 50 YEARS OF HISTORY AND SERVES AS THE REGIONAL HUB FOR THE BANK'S APAC OPERATIONS.

OPERATING WITH A FULL BANK LICENSE, MIZUHO BANK SINGAPORE BRANCH PROVIDES BANKING SERVICES TO OVER 2,000 JAPANESE AND NON JAPANESE CORPORATE CLIENTS, WITH A STAFF STRENGTH OF ABOUT 1,000 EMPLOYEES. WE PROVIDE EXPERTISE IN CORPORATE FINANCE, TRADE FINANCE, CASH MANAGEMENT, FUNDS TRANSFERS, PROJECT FINANCE, AND TREASURY SERVICES TO HELP BUSINESSES DEVELOP AND FIND NEW OPPORTUNITIES. WE ALSO COLLABORATE WITH OUR AFFILIATE COMPANY, MIZUHO SECURITIES, TO PROVIDE INVESTMENT BANKING SOLUTIONS TO OUR CLIENTS.


Job Responsibilities
What You'll Be Doing
User & Technology Support

• Provide first-level support for employees on common IT and technology-related enquiries.
• Assist with troubleshooting of laptops, desktops, iPads, virtual desktops and other workplace technology.
• Support the setup, tracking and management of IT devices.
• Learn how IT service requests and incidents are managed within a corporate environment.

Service Management

• Maintain accurate records of user requests and service issues.
• Help develop and update user guides, FAQs and knowledge materials.
• Identify recurring user issues and suggest ways to improve the support experience.
• Support reporting and tracking of IT service performance.

Projects & Change

• Support the IT team during system implementations, upgrades and project go-lives.
• Assist with communication and coordination between users and technical teams.
• Participate in selected technology and process-improvement initiatives.

Job Requirements
What You'll Learn
By the end of the internship, you will gain exposure to:

• Enterprise IT support and service management
• IT infrastructure within a banking environment
• Workplace technology and device management
• Problem solving and troubleshooting
• Customer service and stakeholder communication
• Technology project implementation
• Process improvement and documentation