Experis® is a global leader in IT professional resourcing, permanent recruitment, project solutions, and managed services. With over 25 years of experience in Switzerland and offices in Zürich, Basel, and Geneva, we connect top IT talent with leading companies. Our mission is to help professionals unlock their potential and thrive in dynamic, future-ready careers.

Location: Zurich
Start date: ASAP
Languages (Mandatory): German, English, French & Italian/Spanish

Key Responsibilities

• Provide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Qualifications

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to nontechnical users.
• Problem-solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaltrina Zhokli at +41 58 307 2086.
Check out all open positions at Experis at www.experis.ch
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of valid working permit in Switzerland.