Systems Engineer (ServiceNow)- Large scale Conglomerate- Career Growth
TEKsystems Hong Kong Hong KongSystems Engineer (ServiceNow)- Large scale Conglomerate- Career Growth
- Large-scale digital transformation programme
- Exposure to modern enterprise and AI technologies
- Competitive Benefits Package
Key Responsibilities:
- Integrate ServiceNow with adjacent internal systems to support ITIL processes.
- Own and manage the self-hosted ITSM infrastructure, including:
- System administration and configuration
- Troubleshooting and issue resolution
- Upgrades and plug-in management
- Enhancements and ongoing development
- Collaborate with vendors to support IT operations activities such as release management and configuration changes.
- Create and maintain comprehensive documentation of the ITSM platform, covering system design, configuration, administration, and operational guides.
- ServiceNow: Strong hands-on experience with ServiceNow implementation, deployment, and administration.
- Solid understanding of ITIL processes, particularly change management, asset management, and configuration management.
- Operating Systems: Proficiency in multi-platform OS system operation and administration.
- Database: Working knowledge of PostgreSQL for operational support and maintenance.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline.
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TEKsystems is an Allegis Group company.
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